Effective Date: 17/07/2026
Welcome to RE.TREAT. By booking an appointment, using our services, or accessing our website, you agree to the following Terms & Conditions.
1. Appointments
Appointments are available by advance booking through our website or approved booking channels.
Please arrive on time for your appointment. Late arrivals may result in a shortened session to avoid delaying subsequent appointments.
2. Cancellations & Rescheduling
- Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.
- Late cancellations or missed appointments may incur a cancellation fee.
- RE.TREAT reserves the right to refuse future bookings for repeated no-shows or late cancellations.
3. Payment
Payment is due at the end of each treatment session unless otherwise agreed.
Accepted payment methods will be displayed at the clinic or on the booking platform.
4. Health Declaration
Clients are responsible for providing complete and accurate information regarding their medical history, current symptoms, medications, injuries, and any changes to their health before each treatment.
Failure to disclose relevant medical information may affect the safety and effectiveness of treatment.
5. Consent to Treatment
By proceeding with treatment, you acknowledge that:
- The treatment has been explained to you.
- You have had the opportunity to ask questions.
- You voluntarily consent to receiving treatment.
You may withdraw your consent or request that treatment stops at any time.
6. Scope of Practice
RE.TREAT provides manual therapy services intended to support mobility, reduce muscular tension, and promote overall musculoskeletal wellbeing.
Our services are not intended to diagnose medical conditions, replace medical care, or serve as emergency treatment.
Where appropriate, you may be advised to consult a doctor or another qualified healthcare professional before receiving treatment.
7. Results
Every individual responds differently to treatment.
While we aim to provide high-quality care, we cannot guarantee specific outcomes, complete pain relief, or recovery within a particular timeframe.
8. Client Responsibilities
Clients are encouraged to:
- Follow any home care or exercise recommendations provided.
- Inform the therapist immediately if they experience pain, discomfort, dizziness, or unusual symptoms during treatment.
- Notify the therapist of any changes to their medical condition before future sessions.
9. Liability
RE.TREAT will provide services with reasonable care and professional standards.
To the extent permitted by law, RE.TREAT shall not be liable for injuries or complications resulting from:
- Undisclosed medical conditions.
- Failure to follow professional advice.
- Activities undertaken after treatment that are inconsistent with recommendations.
- Circumstances beyond our reasonable control.
Nothing in these Terms excludes liability where it cannot legally be excluded.
10. Personal Belongings
Clients are responsible for their personal belongings during their visit. RE.TREAT is not responsible for lost, stolen, or damaged personal items.
11. Gift Vouchers & Promotions
Gift vouchers, promotional offers, and discounts:
- Cannot be exchanged for cash.
- Are subject to their stated expiry dates and conditions.
- Cannot be combined with other promotions unless otherwise stated.
12. Website Use
All content on this website, including text, images, branding, and logos, remains the property of RE.TREAT unless otherwise stated.
No content may be copied, reproduced, or distributed without prior written permission.
13. Changes to These Terms
RE.TREAT reserves the right to amend these Terms & Conditions at any time. Updated versions will be published on our website and take effect immediately upon publication.
14. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
RE.TREAT