Effective Date: 17/07/2026
At RE.TREAT, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, contact us, or use our services.
1. Information We Collect
We may collect the following information:
- Full name
- Contact details (phone number and email address)
- Date of birth (where relevant)
- Emergency contact information
- Medical history, health questionnaires, and treatment notes relevant to your care
- Appointment and payment information
- Website usage data collected through cookies and analytics
2. How We Use Your Information
Your information is collected to:
- Schedule and manage appointments
- Provide safe and appropriate manual therapy services
- Develop personalised treatment plans
- Communicate appointment confirmations, reminders, and follow-ups
- Process payments
- Maintain treatment records
- Improve our website and services
- Comply with legal and regulatory requirements
We will only collect information necessary for these purposes.
3. Medical Information
Health information you provide is treated with strict confidentiality and is only used to assess your condition, determine whether treatment is appropriate, and provide safe care.
4. Sharing Your Information
We do not sell or rent your personal information.
Your information may only be shared:
- With your consent
- When required by law
- With trusted service providers who assist with appointment booking, payment processing, or website operations
- In emergencies where disclosure is necessary to protect your health or safety
5. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.
6. Data Retention
We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, and maintain appropriate clinical records.
7. Your Rights
Subject to applicable laws, you may request to:
- Access your personal information
- Correct inaccurate or incomplete information
- Withdraw consent where applicable
- Request deletion of your personal data where legally permissible
Requests may be subject to verification and applicable legal requirements.
8. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and enhance website functionality.
You may disable cookies through your browser settings, although some website features may not function properly.
9. Third-Party Services
Our website may contain links to third-party websites or use third-party booking and payment platforms. We are not responsible for the privacy practices of those external services.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised effective date.
11. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.
RE.TREAT
Email: retreat@gmail.com
Phone: 9292 9191